Terms of Service

1. Definitions

• "Platform" means the VectorLingo web application, APIs, and related services.
• "Account" means your registered user account on the Platform.
• "Tenant" means an organisation workspace on the Platform, which may contain multiple user accounts.
• "User" means any individual who accesses the Platform through an Account.
• "Content" means any data, files, text, or other materials you upload, create, or store on the Platform.
• "Services" means the translation business management features provided through the Platform, including project management, CRM, quoting, invoicing, vendor coordination, and reporting.

2. Account registration

To use VectorLingo, you must:

• Be at least 18 years of age.
• Provide accurate and complete registration information.
• Keep your login credentials secure and confidential.
• Notify us promptly of any unauthorised access to your Account.

If you create an Account on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. The organisation administrator is responsible for managing user access and ensuring all users within their Tenant comply with these Terms.

You are responsible for all activity that occurs under your Account, whether or not you authorised that activity.

3. The service

VectorLingo provides a cloud-based translation business management platform. The Services include project tracking, client and vendor management, quoting and proposals, invoicing and financial management, client and vendor portals, reporting and analytics, and integrations with third-party translation tools.

We may update, modify, or discontinue features of the Platform from time to time. For material changes that reduce functionality you are currently paying for, we will provide at least 30 days' notice.

4. Your content

You retain all intellectual property rights in your Content. We do not claim ownership of any data you upload to or create within the Platform.

By using the Platform, you grant us a limited, non-exclusive licence to host, store, process, and display your Content solely for the purpose of providing and improving the Services. This licence terminates when you delete your Content or close your Account.

Upon termination of your subscription, you will have 30 days to export your Content. After this period, we will delete your Content from our active systems, subject to any legal retention obligations (see our Privacy Policy).

5. Acceptable use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations.
• Upload or transmit any content that infringes intellectual property rights, contains malware, or is harmful, threatening, or abusive.
• Attempt to gain unauthorised access to any part of the Platform or its infrastructure.
• Reverse engineer, decompile, or disassemble any part of the Platform.
• Use automated means (bots, scrapers) to access the Platform without our prior written consent.
• Share your login credentials with others or allow multiple individuals to use a single Account.
• Circumvent any rate limits, security measures, or access controls.
• Use the Platform to send unsolicited communications (spam) to third parties.
• Resell, sublicence, or redistribute access to the Platform without our written agreement.

We reserve the right to suspend or terminate your access if we reasonably believe you have violated these terms.

6. Payment and billing

Free trial. We may offer a free trial period. At the end of the trial, your subscription will not automatically convert to a paid plan — you must actively choose a plan to continue using the Services.

Subscription fees. Paid plans are billed in advance on a monthly or annual basis, in the currency selected at checkout. The fees applicable to your plan are displayed at the time of purchase and on your billing page.

Taxes. Prices shown on our website exclude applicable VAT, sales tax, or similar indirect taxes. Applicable taxes may be shown before payment confirmation based on your billing country and business status.

Payment processing. Payments are processed by a third-party payment processor. We do not store your full payment card details on our servers.

Failed payments. If a payment fails, we will notify you and provide a reasonable grace period to update your payment method. If payment is not received within 14 days, we may suspend your access to paid features.

Refunds. Annual subscriptions are eligible for a pro-rata refund if cancelled within the first 30 days. Monthly subscriptions are not eligible for refunds but will remain active until the end of the current billing period. We may offer refunds at our discretion in exceptional circumstances.

Price changes. We may change our pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing period.

7. Availability and support

We use commercially reasonable efforts to make the Platform available and reliable. However, we do not guarantee uninterrupted or error-free access. The Platform may be temporarily unavailable due to:

• Planned maintenance (we will provide reasonable advance notice where practicable).
• Emergency maintenance or security patches.
• Factors outside our control, including third-party service outages, internet disruptions, or force majeure events.

Support is provided via email. We aim to respond to support requests within two business days.

8. Limitation of liability

The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Liability cap. Our total aggregate liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the total fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim.

Exclusion of indirect damages. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, whether arising from contract, tort (including negligence), or otherwise.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited under English law.

9. Termination

By you. You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period.

By us. We may terminate or suspend your access to the Platform:

• With 30 days' notice, for any reason.
• Immediately, if you materially breach these Terms and fail to remedy the breach within 14 days of notification.
• Immediately, if required by law or to prevent harm to other users or the Platform.

After termination. You will have 30 days to export your Content. We will delete your Content from our active systems after this period, subject to legal retention requirements. Any provisions that by their nature should survive termination (including liability limitations, governing law, and intellectual property terms) will continue to apply.

10. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these Terms from time to time. For material changes, we will notify you by email at least 30 days before the changes take effect. For non-material changes, we will update the "Last updated" date at the top of this page.

Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you may cancel your subscription before they take effect.

12. General provisions

Entire agreement. These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and us regarding your use of the Platform. They supersede all prior agreements, understandings, and representations, whether written or oral.

Severability. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

Assignment. Neither party may assign or transfer its rights or obligations under these Terms without the prior written consent of the other party, except in connection with a merger, acquisition, or sale of all or substantially all of the assigning party's assets.

Waiver. The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the waiving party.

Force majeure. Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond the party's reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, or third-party service outages. The affected party must notify the other party promptly and use reasonable efforts to mitigate the impact. If the force majeure event continues for more than 90 days, either party may terminate the affected services upon written notice.